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Description

"A comprehensive network system company and Customer Service Helpdesk."
Almost every industry sector rely on their IT systems and organization to do business. IT department the ability to solve problems and manage technology-changing IT infrastructure is critical to support their business goals. Focus on solving the problems of the staff Bellerophon HelpDesk ensures increased efficiency, automates many aspects of call management. To deploy the solution, days, weeks, not easy - and service management that is appropriate for organizations that need a quick start.


We as an organization a more comprehensive HD Bellerophon Bellerophon EMS II platform is built on the same solution, Organizations today need to change jobs to grow by investing a solution can be sure that the help desk needs.


Bellerophon HD Panel software, search and automates many aspects of the problem ticket management for increased productivity, and help desk support and problem-solving focus provides.


Features:


Fully automatic call management, prioritization, ownership and audit trail.
Fully automated e-mail integration with support for a shared mailbox.
Resource Planning and calendars are standard.
Knowledge Base for common problems and solutions.
Full access rights management and technicians and customers to control by the use of the solution.
Extensive reporting options, and environmental graphics and real-time reports.
Fast installation, configuration and easy to deploy.
Scheme fully customizable table, and now HD 2.0 download free Bellerophon, the user interface.

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